FADJRY, B. B.; SURATMI; UBUDIYAH, M.; FAJARSIWI, H. HUBUNGAN COMPLAINT HANDLING DENGAN LOYALITAS PASIEN DI RAWAT INAP RUMAH SAKIT ISLAM NASHRUL UMMAH LAMONGAN: The Relationship of Complaint Handling and Patient Loyalty in The Inpatient Room of RSI Nashrul Ummah Lamongan. Jurnal Ilmiah Keperawatan (Scientific Journal of Nursing), v. 10, n. 3, p. 490-497, 30 Oct. 2024.