D. I. A. Pratiwi, “ANALISIS ASPEK KEAHLIAN, WATAK DAN KONSEP DIRI PARA DOKTER DAN PERAWAT TERHADAP KUALITAS PELAYANAN DI UNIT RAWAT INAP RSUD PLOSO KABUPATEN JOMBANG: Analysis Aspecs Of Skill, Trait, And Self-Concept Of Doctors And Nurses Toward Service Quality In The Inpatient Unit At Ploso Hospital, District Jombang”, Jikep, vol. 2, no. 2, pp. 1-9, Sep. 2016.