Fadjry, Bramesta Boy, Suratmi, Masunatul Ubudiyah, and Hardityo Fajarsiwi. “HUBUNGAN COMPLAINT HANDLING DENGAN LOYALITAS PASIEN DI RAWAT INAP RUMAH SAKIT ISLAM NASHRUL UMMAH LAMONGAN: The Relationship of Complaint Handling and Patient Loyalty in The Inpatient Room of RSI Nashrul Ummah Lamongan”. Jurnal Ilmiah Keperawatan (Scientific Journal of Nursing) 10, no. 3 (October 30, 2024): 490-497. Accessed January 19, 2026. https://journal.stikespemkabjombang.ac.id/index.php/jikep/article/view/2276.